Last updated: September 2, 2026
This Cancellation & Refund Policy applies to all services and products offered by Your Cloud Hub (“we”, “us”, “our”), including digital marketing services, remote staffing services, and any subscription-based products such as GMB Booster. By purchasing or subscribing to any of our offerings, you agree to the terms outlined below.
1. Subscription-Based Products (e.g. GMB Booster)
Payments made for subscription-based products are non-refundable. Once a billing cycle has been charged, no refund will be issued for that cycle, whether in part or in full, regardless of the extent to which the service was used.
You may cancel your subscription at any time to stop future renewals. Cancellation will take effect at the end of the current billing cycle, and you will continue to have access to the service until that date. No partial refund will be issued for the remaining days of an already-paid cycle.
2. Retainer & Recurring Services (e.g. SEO, Paid Media, Social Media Management)
For ongoing service engagements billed on a recurring (e.g. monthly) basis, you may cancel at any time by providing a minimum of 15 days’ written notice to [email protected].
Your service will continue for 15 days from the date notice is received, after which it will end. If any portion of the period you have already paid for remains unused beyond that 15-day notice window, a prorated refund for those remaining, unused days will be issued.
Refunds under this section are calculated based on the number of unused calendar days remaining after the 15-day notice period, relative to the period already paid for.
3. Advertising & Media Spend
Where a service includes paid advertising (e.g. Meta, Google, or LinkedIn Ads), the advertising spend portion is paid directly to the relevant advertising platform and is non-refundable by Your Cloud Hub under any circumstance. Only our agency management/retainer fee, where applicable, is subject to the refund terms described in Sections 1 and 2 above.
4. How Refunds Are Processed
Approved refunds will be issued to the original payment method used at the time of purchase, via our payment gateway partner, within 7–10 business days of approval. Processing times beyond this may occasionally occur due to your bank or card issuer.
5. Requesting a Cancellation or Refund
To request a cancellation or refund, please contact us at [email protected] with your order or invoice details. We will confirm receipt of your request and process it in accordance with the terms above.
6. Contact Us
If you have any questions about this policy, please reach out to us at [email protected].